Please do the following to enable Active-X controls in your Internet Explorer (IE) browser.

- Open an IE window and go to Tools -> Internet Options -> Security -> Custom Level
- Ensure that all five settings under 'ActiveX controls and plug-ins are set to 'Enable' or 'Prompt'

When you upgrade/reinstall your Internet Explorer browser, the digital certificates and cryptographic keys are permanently lost. It is therefore very important to backup your certificate before you make any changes to your browser or system configuration.

Class-2 Digital Certificates are legally recognized in India (by the Indian IT Act, 2000). Given this, a Digital Certificate has almost the same importance in the digital world as that of your Passport or PAN card in the physical world. Therefore, all information displayed on your digital certificate needs to be verified before the certificate can be issued. If you have any questions, please contact your RA administrator.

A Cryptographic Service Provider (CSP) is the software that generates the cryptographic keys required for your digital certificate. While submitting your online request, please select 'Microsoft Enhanced Cryptographic Provider v1.0'. If you can't see the 'Microsoft Enhanced Cryptographic Provider v1.0' option, please click here.

Note: If you are using a Smart Card or USB Token, please contact the device vendor or your RA Administrator for advice on the correct CSP to select during enrollment.

A Registration Number is a unique code that is sent to you when your certificate is ready for download. It is sent by email to the email address provided by you at the time of enrollment of your digital certificate.